1 Information We Collect

When you partner with us or inquire about our services, we collect information that helps us understand your business needs and provide relevant financial solutions. The type of information depends on our relationship with you.

Personal Information

• Your name, business name, and contact details including email address, phone number, and business address
• Business registration numbers, ABN, and relevant licensing information
• Financial information related to partnership arrangements and business transactions
• Communication records when you reach out to us through email, phone, or our contact forms
• Technical data like IP addresses, browser types, and device information when you visit our website

Business Information

We collect details about your business operations, financial structure, and partnership objectives. This might include annual revenue figures, business plans, and specific financial goals you're working toward. We only ask for what's necessary to evaluate partnership opportunities and maintain our working relationship.

2 How We Use Your Information

Your information serves specific purposes tied to our business relationship. We're not in the business of collecting data for its own sake.

• Evaluating and managing business partnership applications and ongoing relationships
• Processing financial transactions and maintaining accurate business records
• Responding to your inquiries and providing customer support
• Sending relevant updates about our services, partnership programs, and industry developments
• Improving our website functionality and user experience based on how you interact with our platform
• Complying with Australian financial regulations, tax obligations, and reporting requirements

3 Data Storage and Security

We store your information on secure servers located in Australia. Our systems use industry-standard encryption, and we limit access to authorized personnel who need the information to do their jobs.

Security Measures

We've implemented multiple layers of protection including encrypted data transmission, secure authentication protocols, regular security audits, and staff training on data handling procedures. No system is completely bulletproof, but we take reasonable steps to protect your information from unauthorized access, disclosure, or misuse.

Data Retention

We keep your information for as long as our business relationship continues and for seven years afterward, as required by Australian tax and business record-keeping laws. After that period, we securely delete or anonymize your data unless we're legally required to keep it longer.

4 Sharing Your Information

We don't sell your personal information to third parties. Period. But we do share information with specific parties when necessary for business operations.

All third parties we work with are required to protect your information and use it only for the specific purposes we've authorized.

5 Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. And we're here to help you exercise them.

Access and Correction

You can request a copy of the personal information we hold about you. If any of it's wrong or outdated, let us know and we'll fix it. We'll respond to your request within 30 days and provide the information in a format that makes sense.

Marketing Communications

You can opt out of marketing emails at any time by clicking the unsubscribe link at the bottom of any marketing message. We'll still send you essential communications about your partnership or account, but we'll stop the promotional stuff.

Complaints and Concerns

If you think we've mishandled your information or you have concerns about our privacy practices, contact us directly. We'll investigate and respond within a reasonable timeframe. If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner.

6 Website and Cookies

Our website uses cookies and similar technologies to improve your browsing experience. These small files help us understand how people use our site and remember your preferences.

Types of Cookies We Use

• Essential cookies that make the website function properly
• Analytics cookies that show us how visitors interact with our site
• Preference cookies that remember your settings and choices

You can control cookies through your browser settings, though blocking some types might affect how our website works for you.

7 Changes to This Policy

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify existing partners by email and update the "Last Updated" date at the top of this page.

We recommend checking back periodically, especially if it's been a while since you last reviewed our privacy practices. We won't reduce your rights under this policy without your explicit consent.