Understanding Our Refund Approach
We've structured our refund policy around real business relationships. When you partner with birovenaliq for financial services, we commit to delivering value from day one. But we also recognize that sometimes circumstances change, or a partnership might not align as expected.
Our approach focuses on fairness for both parties. We evaluate each refund request individually because we understand that business situations vary. What works for one partnership might not work for another, and we take that into account.
Eligibility Criteria
Service Non-Delivery
If we haven't commenced agreed services within 14 days of payment, you're eligible for a full refund. This includes situations where our team hasn't initiated contact or provided initial deliverables.
Early Stage Partnerships
For partnerships less than 30 days old where less than 25% of services have been delivered, partial refunds may be available based on work completed and resources allocated.
Service Quality Issues
If documented service quality concerns remain unresolved after our team has attempted to address them, you may qualify for a partial refund depending on the scope of unmet expectations.
When Refunds Aren't Available
We can't process refunds once substantial work has been completed or after 60 days from the initial payment date. This includes situations where strategic planning, implementation work, or consulting services have been delivered according to our agreement.
Changes in your business direction or market conditions don't typically qualify for refunds, though we're always open to discussing modifications to our partnership structure instead.
How to Request a Refund
We've kept the refund request process straightforward. Here's what happens when you reach out to discuss a potential refund.
1
Contact Our Team
Email help@birovenaliq.com with your refund request. Include your partnership details, payment information, and the specific reasons you're requesting a refund. The more detail you provide, the faster we can review your situation.
2
Initial Review
Our team will acknowledge your request within 2 business days. We'll review your partnership history, services delivered, and the circumstances around your request. This stage typically takes 3-5 business days.
3
Assessment & Discussion
We might reach out to discuss your concerns directly. Sometimes there's a solution that doesn't require a refund. We want to make sure we've explored all options before processing any financial adjustments.
4
Decision & Processing
Once we've completed our review, we'll notify you of our decision. If approved, refunds are processed within 5-7 business days. The exact timing depends on your payment method and financial institution.
Request acknowledgment: Within 2 business days
Initial review completion: 3-5 business days
Final decision notification: 7-10 business days from request
Refund processing (if approved): 5-7 business days after approval
Refund Calculations & Payment Methods
How we calculate refund amounts depends on several factors. We look at services already delivered, resources allocated to your partnership, and any third-party costs we've incurred on your behalf.
Partial Refund Scenarios
Most refunds are partial rather than full. We calculate these based on work completed and time invested. For example, if we've delivered half of the agreed services, a refund would typically cover the remaining 50% minus any administrative fees.
Custom consulting work, strategic planning sessions already conducted, and implementation work that's underway are considered delivered services and factored into refund calculations.
Payment Method Processing
Refunds are issued through the original payment method whenever possible. Credit card refunds appear as credits on your statement, usually within one billing cycle. Bank transfer refunds require your account details and may take slightly longer to process.
Important Note
Payment processing fees (typically 2-3% of transaction value) are non-refundable as these are charged by third-party payment processors. Any international transfer fees incurred during the refund process may be deducted from the refund amount.
Special Circumstances & Exceptions
Business relationships can get complicated. We've encountered various situations over the years that require flexible thinking. While we maintain consistent policies, we also recognize that sometimes standard procedures don't fit unusual circumstances.
Long-Term Partnership Adjustments
For partnerships extending beyond six months, we prefer to discuss adjustments rather than refunds. This might include pausing services, restructuring our agreement, or modifying the scope of work to better fit your current needs.
Service Dissatisfaction Resolution
If you're unhappy with our services, we want to know about it before you request a refund. Many concerns can be addressed through direct conversation, adjustments to our approach, or bringing in different team members with expertise better suited to your needs.
We've found that most dissatisfaction stems from communication gaps or misaligned expectations rather than actual service failures. Give us the chance to make things right first.
Force Majeure Situations
In cases of significant business disruption, natural disasters, or other extraordinary circumstances that prevent us from delivering services, we'll work with you to find a fair solution. This might include service credits, extended timelines, or refunds depending on the situation.
